Sharing on LinkedIn Company currently in beta  #

We added a new sharing network. Managers can now ask their member to share content on a LinkedIn Company page they manage. The feature is currently in open beta but will be released to all customers after a short period of testing.

Hide link preview config when not applicable  #

The configuration for link previews is now hidden when it’s not applicable to the current campaign’s settings. We have added a small disclaimer to prevent confusion.

Manage reward requests in bulk  #

Managers can now change the state of multiple reward requests at the same time.

Grant or deny mystery rewards in bulk  #

Managers can now manage the mystery rewards for interactions on a campaign in bulk.

Gamification overview on the community dashboard  #

We’ve replaced the old leaderboards and goals section on the community’s dashboard. Instead of only showing one leaderboard or goal and letting users select which they want to see, it now shows an overview of all the user’s leaderboards and goals. To see more details about a specific item, users can click on them to open a detail view.

Reward publish states  #

We’ve added publish states to rewards just like they already existed on campaigns. A reward is initially created as a draft which can then be scheduled to publish later or published immediately. Afterwards you can also set a reward to “finished” which means it will still be visible to users but they can’t claim it anymore. Finally, archiving a reward allows you to remove it from the community completely but still keeping it in the management portal for later reference.

Extended states for reward requests  #

We’ve added a few more states to reward requests so they can be managed in more detail. The states are:

• Pending: A user claimed the reward but nothing has happened in regards to the request yet
• Processing: A manager has indicated that the request is being handled or reviewed
• Canceled: The user canceled the request before it was handled and got their points back
• Refunded: A manager denied the reward request and refunded the points
• Fulfilled: A manager has indicated that the request has been handled, the member has received the reward
• Discarded: A manager has discarded the request without giving the reward or refunding the member his points

Both pending and processing request will be shown in lists of “pending” requests as they still require action. The difference is mainly that a member can still cancel a “pending” request but will not be able to do so once a request is “processing”.

Re-usable invite links  #

On the Sign up options settings page, managers can now create invite links that will allow anyone who uses that link to create an Ambassify account. This way the invite links can be shared through other mediums than Ambassify’s built-in messages. Do note that these links can be used by anyone so be careful where you share them.

Customizable sign up forms  #

It’s now possible to customize which form fields are shown on the community’s signup form. This goes for all included Ambassify member fields as well as custom properties and you can configure whether or not a field is required or optional.

Improved bounce handling  #

In the past, when members’ email addresses bounced, they would be unsubscribed from emails automatically to prevent customers from sending emails to addresses that didn’t work. This could cause some inconvenience because on the one hand it was hard to tell whether or not the member bounced or manually unsubscribed from emails and on the other hand it was impossible to restore a member’s subscription after their email address was corrected in the system.

With our new bounce handling in place, the bounce state is saved separately from the subscription state. This makes it very clear why a member is no longer receiving emails. Additionally it allows us to automatically reset the bounce state when a member’s email address is changed.

Copy campaign settings from one language to another  #

When creating or editing a campaign, managers can now copy settings from one language to another. This should make it a lot more efficient to set up multilingual campaigns.

Update points in bulk  #

Managers can now update member points in bulk. It’s possible to add and subtract points as well as set the amount of points to a specific number for all selected members.

Easily delete a single member  #

It’s now possible to delete a single member from the member’s row in the overview.

Default messages for re-share campaigns  #

In addition to classic share campaigns, managers can now define a set of default messages for re-share campaigns too. Members will be able to easily copy and paste these predefined messages into their posts, both on web & mobile.

Upload multiple files at once in "Fill in a form" campaigns  #

When managers add a “File” field to a “Fill in a form” campaign, they can now enable a “multiple” option for that field. It will allow members to upload multiple files at once when they fill in the form.

Add support for WebP images  #

You can now upload WebP images (.webp extension) from the web community as well as the admin panel.

Advanced "Privacy Mode" settings  #

Privacy mode now allows managers to select what parts of it they want to enable separately.

Added "is not" option to the country filter  #

When filtering members, customers can now select all members that have a different country in their profile than the ones that were selected.

Native comments implementation in Ambassify app  #

Comments in our mobile app should load faster as they are now implemented natively in the app code as opposed to getting rendered in an embedded webview.

Article preview toggle  #

We’ve added a setting to disable the article preview when setting up a share campaign. The preview is enabled by default.

Configurable mail digest limit  #

Admins can now specify the maximum amount of campaigns that should be included in mail digests. The number can be between 1 and 25.

Embed content in multiple link or download campaigns  #

We added a checkbox that lets admins embed the link or file from on of the actions in this campaign in the community post’s content.

Copy from URL button in campaign content  #

Previously it was only possible to import campaign content from a link when the content field was empty but we’ve now made the button available at all times.

Custom exports  #

We are now able to offer custom reporting exports tailor-made for specific customers by our in-house data wizard Vincent. The reports are available in CSV, JSON and XLSX format and can be downloaded in our interface or be integrated into a customer’s own infrastructure using a static URL where the report can be downloaded from.

Default share message variants  #

It is now possible for managers to configure more than one default share message per channel on share campaigns. When more than one is configured, users will be able to cycle through them to pick their favorite before they share.

Automatic update of social media previews for shared links  #

We rolled out a change that will make sure that when the preview settings for a share challenge are changed, social media networks like Facebook and LinkedIn will automatically pick up these new settings for all subsequent shares. In the past, once someone had shared the preview would have been cached by the social media network and needed to be manually cleared for each user that needed to share the link again.

Post in TikTok campaign  #

We added a new campaign type that lets you ask your members to post a TikTok.

Customize member profiles  #

It is now possible to configure which fields should appear on your members’ profiles in the web community and mobile app for them to edit.

New manager role: Content Creator  #

We added a new manager role called content-creator. Managers with this role will be able to create new content (campaigns and messages) but they will not be able to publish said content.

Removed dashboard  #

The manager dashboard was removed. Managers now end up on the “Members” screen by default.

Improved link-based challenges  #

All link-based challenges now show an explicit link to open the content from the link even when you select the option to embed the content within Ambassify.

Instagram share available for everyone  #

Instagram share has moved out of beta phase and is now available to all customers.

Recruitment form improvements  #

When logged in, forms will now be pre-filled with your account information and a warning message will be displayed if the e-mail address is changed to make it more clear that you are updating your account.

Link to customer portal in backend  #

Customers who have a portal in Planhat will now see a link to it appear in the header’s menu dropdown.

Attachment download count  #

You can now see how many times your campaign attachments were downloaded from the attachment overview.

Goals in beta  #

The first version of our new goals feature is available in beta starting today. Note that we are still working very hard on optimizing the feature and there will likely be some big changes to the feature in the coming weeks.

Reward forms  #

You can now attach forms to your rewards. Members will be asked to fill these in when they request the reward. You can ask them for address info, sizes, colors, …

Community campaigns in custom digest messages  #

It is now possible to use community campaigns in a custom digest message.

Validation for default Xing sharing message  #

We now validate your default message for Xing sharing to prevent issues when your members share the campaign later.

Microsoft Edge browser plugin  #

Starting today, the Ambassify browser plugin is available for Microsoft Edge users through Microsoft’s Edge Add-ons store.

New user interface for sharing  #

We optimized the user interface for sharing to make it more clear to users what they’re about to share, where they need to click to share, and on which channels and accounts they’ll be sharing.

Reward UI improvements  #

We’ve improved the Rewards interface to allow for longer descriptions.

Presenting opportunities to upgrade  #

Spread throughout the platform, features that were previously hidden for managers due to them not being part of their subscription, will now be teased with a call to action asking them if they want to upgrade their plan to get the feature.

Import any link using the browser plugin  #

You can now create campaigns from any link on the web via our browser plugin. Simply right-click on a link and select the Ambassify option.

Block domain mismatches on shared links  #

In the past it was possible to take a shortlink from one of our shortlink domains (e.g. https://link.customer-one.com/r/aEz) and change the domain to the shortlink domain of another customer (e.g. https://link.customer-two.com/r/aEz) and the link would still work. Now this gets blocked.

Share on Instagram  #

We added a new sharing channel: Instagram. Due to limitations on the platform it only works when sharing a video or image - so no links - and is only visible to users on our native mobile app. When enabled, mobile app users will be able to share images and videos to their Instagram feed or stories.

Note: This functionality is currently in beta. At first it will only be available to Ambassify employees who have joined our mobile app beta testing program. An expansion of the beta (still on demand) to everyone on the default (non-whitelabeled) Ambassify app is planned for early September followed by a wide release that includes the whitelabeled apps.

Admin roles  #

We have added a new member role to Ambassify that lets you have admins without administrative rights on the entire subscription. The role is called “manager”, a manager is a member who can manage the day-to-day operations of your Ambassify platform while the existing “administrator” role is for members who have full access to manage everything about your Ambassify platform and subscription. All previous admins will retain their “administrator” role, our customers can decide for themselves if there are admin they want to restrict to “manager”.

Assign properties in invite messages  #

Besides groups you can now assign a language or country value as well as any of your custom properties to all members who use the link from a specific invite message.

Smart share  #

Share campaigns now offer a “Smart Schedule” button. When clicked, Ambassify’s algorithm will automatically schedule the social media post at the optimal time to share it. Available with API share only.

Improved e-mail security  #

Links in e-mails used to automatically log you into your account. We’ve reduced the permissions associated with these tokens to prevent unauthorized access when an e-mail is forwarded.

New workflow: Notify members of new campaigns  #

We have added a new workflow that sends an e-mail to community members when a new campaign that is targeted at them goes live.

Import tweets using the browser plugin  #

We released an update of the Ambassify browser plugin that lets you import posts from Twitter straight into Ambassify.

Campaign tags ordered alphabetically  #

The tags menu on the Campaigns page now displays tags in alphabetical order.

Campaign builder by default  #

Our new campaign builder is now the default tool to create campaigns for all our customers.

Campaign search in the community  #

In both our web and mobile app, you can now do a search on all the campaigns in your community. Type some keywords and you will get the campaigns whose title, content or tags are matching.

Custom reports  #

We can now embed custom reports created in our Metabase tool inside the reporting section in the Ambassify platform.

Mention people and companies on LinkedIn  #

You can now mention people and companies in the default message for LinkedIn shares if you are using our API share. For now it only works on Google Chrome as it requires installing our new browser plugin but if things go well, we plan on adding support for more browsers in the future.

Create Ambassify campaigns from your LinkedIn feed  #

You can now start creating Ambassify campaigns straight from within your LinkedIn feed. See a LinkedIn post you’d like to boost using Ambassify? Just click the three dots and select “Import into Ambassify”, no need to copy-paste the link to the post into Ambassify anymore. For now it only works on Google Chrome as it requires installing our new browser plugin but if things go well, we plan on adding support for more browsers in the future.

View draft campaigns on mobile  #

We’ve added a default tab on mobile to view Draft campaigns as manager. You can disable or change the tab’s behavior in your community settings.

New workflow: Notifications about new suggestions  #

When enabled, this workflow will send an email to managers when an interaction happens on any suggestion-type campaign.

Privacy and Security contacts  #

We made it possible to configure your dedicated privacy and security contacts in case something happens. In case of a relevant issue we will contact those dedicated persons instead of the contract owner. The configure this on your account you go to Settings > Security and Privacy > Contacts.

Notifications about mentions in comments  #

You can enable a new workflow that notifies members when they’ve been mentioned in a comment.

Mention other members in comments  #

Members can now mention each other in comments.

Customize CTA buttons in custom digest emails  #

You can now choose a different label for the button of every campaign that’s added to a custom digest message.

Links in comments are now higlighted and clickable  #

When someone leaves a link in the comments, it will now automatically get turned into a real, highlighted, clickable link.

Microsoft Teams Application  #

The Ambassify community is now available as a Teams application, integrating it into the Teams desktop, mobile and web applications.

The integration is currently in a beta stage and thus invite only. Contact your customer success contact if you’d like to get started with the Microsoft Teams integration.

Ask members to suggest campaigns with the campaign builder  #

We made it easier to ask for content suggestions from your members by adding a dedicated item to ask members to “Suggest a campaign” in the campaign builder. You’ll find it in the “Give input about a topic” category.

New workflows for replies on comments  #

We added two new workflows you can enable:

• Notify members when someone replies to their comment
• Notify members when someone comments in a comment thread they commented in

Whitelabel configuration tool  #

We’ve implemented a tool to streamline the communication process of setting up white labeling on the Ambassify platform.

This will make it much more straight forward to communicate the needed DNS changes to your IT department.

New workflow: notify managers of new referrals  #

We added a new workflow you can enable to send managers a notification whenever a new referral comes in.

Summary option in campaign builder  #

We added the setting for campaign summary to the campaign builder.

Customisable leaderboards  #

You can now have more than one leaderboard in your community. Leaderboards can be named, ordered and have options to specify which members can see the leaderboard as well as which members should be included in the ranking of the leaderboard.

Export reward requests  #

It is now possible to export the requested rewards to a CSV file if you need to handle rewards in bulk.

Interactions feed on account level  #

We added RSS and Atom feeds that include entries for interactions created on any of your campaigns.

Use custom properties to filter reporting  #

Managers with access to the Custom Properties can now use them as filters in all the reporting tables.

Re-enabled tracking parameter configuration on account level  #

The account-wide tracking paramater configuration has been fixed and enabled again.

Custom Properties as dimensions in reports  #

Managers with access to the Custom Properties can now use them as dimensions in all the reporting tables.

New "Default language" setting  #

Managers can now configure a default language for campaigns and landing pages. This fallback option will be used if the user’s language isn’t available.

Default share message for Facebook, LinkedIn and Xing  #

In the past you could only configure a default share message for LinkedIn if API share was enabled, but now it’s also possible without API share. Besides that it also becomes possible to set a default message for Facebook and Xing.

These networks don’t allow us to prefill their share popups which is why we added an extra step that allows your users to copy the message to their clipboard and paste it later. This is optional and won’t be shown if you don’t configure a default share message.

Notifications out of beta  #

The notifications feature has been updated with new copy and made available for all customers.

Replies to comments  #

You can now reply to comments posted in your community to start a new thread.

Predefined forms  #

We added a button on the form builder that allows you to select one of our predefined forms to save you some time when building a form.

Custom properties can now be edited by your members  #

It is now possible to allow members to edit custom properties themselves. Members will be able to do this on their profile page in your community.

Properties that the members edited can be seen on the Members profile page:

To allow a member to edit a custom property, go to Settings > Custom Properties (in the Members section), edit or create a custom property and select “Editable by member”. Only editable properties are visible to your members.

'Digest direct share' is now a general option  #

You can now enable the ‘Digest direct share’ option regardless of whether the regular email digests for your community are enabled or not. This, for example, allows managers to send custom digests with direct share buttons to contacts that are not in the community.

Share scheduling  #

For customers that use our API sharing, members can now select a time within the next day at which we should publish their shared content on social media.

Messages search bar  #

You can now filter messages based on their title. This new filter can be combined with the other ones to further narrow down the messages that interest you.

Default Share Message Settings  #

While creating a share campaign, it’s possible to add a default message for the networks you are planning to allow sharing on.

To do this, select the networks you wish to share your content on. If the network supports setting a default message, an input will appear beneath the networks list. Here you can set your default message.

Notifications  #

We’ve introduced the ability to send e-mail notifications to members and managers based on events within the Ambassify platform. We’ll be expanding on this feature in the future with new events and notifications.

Some notifications available are:

• Notify campaign creators of new comments
• Notify members when someone comments on a campaign they commented on
• Notify managers about new Ambassify features
• Notify managers about new reward requests
• Reminder for Inactive Members
• Notify members when they can claim a reward
• Notify members about mystery rewards

Feeds item has been moved to the Results menu  #

On the campaign-detail page, the feeds menu-item has been moved from the Content menu to the Results menu because it better fit under that category.

So now if you want to access the Feeds page of a campaign, you can find it here:

Share challenge improvements  #

Improvements to our existing share functionality

• You can configure a default message for tweets, emails and WhatsApp messages when your advocates click the share buttons for those channels
• WhatsApp sharing is now supported on desktop as well as mobile

Introducing API Share

API share is an account-wide feature that, when activated, upgrades all your sharing campaigns to use the API’s of social media networks for sharing. What this means, the pro’s and the cons are explained in detail in this help article.

A few highlights:

• Share directly on LinkedIn, Twitter and Facebook Pages without leaving Ambassify
• Set default messages to include with those shares
• Shares are marked as “verified” in the admin panel to make it easier for you to manage

API share is not generally available yet, you can contact us if you want to activate it on your account.

Share copy variants  #

We now allow you to configure more than one set of “link preview” copy when setting up a share campaign. The system will then randomly select one of your configured variants for your user to share which can result in a more varied social media feed for your employees.

Shorter shortlinks  #

We’ve improved the sharing challenge to make shared links a lot shorter. While in the past they would sometimes look a bit like https://forwrd.it/r/3HB4/eyJlbCI6Imh0dHBzOi8vd3d3LmFtYmFzc2lmeS5jb20vP3V0bV9zb3VyY2U9QW1iYXNzaWZ5JnV0bV9tZWRpdW09YXBwJnV0bV9jb250ZW50PU15JTIwQWNjb3VudCUyMCU3QyUyMEFtYmFzc2lmeSJ9eyJlbCI6Imh0dHBzOi8vd3d3LmFtYmFzc2lmeS5jb20vP3V0bV9zb3VyY2U9eyJlbCI6Imh0dHBzOi8vd3d3LmFtYmFzc2lmeS5jb20vP3V0bV9zb3VyY2U9QW1iYXNzaWZ5JnV0bV9tZ?utm_source=Ambassify&utm_medium=app&utm_content=My%20Account%20%7C%20Ambassify, they will now be shortened to look more like https://forwrd.it/r/3HB4/eyJlbCI6ImxpbmsifQ. For security reasons this is not supported for anonymous users on landing pages.

CVE-2021-44228: Apache Log4j  #

Our sub-processor Amazon was affected by the Log4j vulnerability. Its S3 service was affected which we use for hosting our static front-end files. This resulted in our landing pages, community and share URLs being flagged as affected. However the impact of this issue was low because we only use this to serve public files which don’t contain any sensitive data. Amazon patched their systems on 12/12/2021.

Interaction RSS Feed  #

You’ll now find links to interaction rss feeds in your campaign settings. These feeds will list all interaction for a campaign whenever the campaign is published on either the community or on a landing page.

The interaction RSS feed of Suggest campaigns can be used as an import source so you’ll be able to convert an interaction into a new campaign. Form fields with these names will be picked up automatically from the suggestions automatically for the Suggest campaign type:

• title Will become item title.
• link Will be used as the link for the item.
• image Will be used as the header image.
• suggestion Will be the body of the item.

Shared videos are now embedded in social media feeds  #

Our Share a video campaign has been updated to upload videos to the social media networks when possible. This means they’ll appear just like any other video your members would manually post on their profile and be playable inside the feeds. This functionality is available for LinkedIn, Twitter and Facebook pages and only works when API share is enabled.

Split and filter reports by country  #

We’ve added the member’s country field as a dimension in the reports. This means you will be able to split and filter the reports based on the country that’s set in a member’s profile.

Session unification in reporting data  #

We’ve improved our reporting to include some extra post-processing of the data. It will now retroactively attribute reporting events from “anonymous” (logged out) users to the correct user if they log in later. The most common example is our recruitment form, all views on the campaign used to be anonymous because while your potential users were visiting the form they had not signed up yet. Now when they sign up, we will update the views to belong to these new members.

UX improvement for connect accounts in API Share  #

When users are configuring their accounts for API share, we will now only show connect buttons for the social media networks that are enabled in the share campaign to avoid confusion.

Country dropdown in audience filters  #

We recently changed all the country input fields in Ambassify to dropdowns so our customers can collect more structured data. We have now completed this migration by changing the filter options to easy dropdowns as well.

View campaign suggestions per import source  #

When you have more than one import source of the same type, you can now filter the suggestions per source.

Lock form structure when there are interactions  #

We have added a lock feature on our form campaigns that prevent managers from changing the structure of the form after you received interactions. This will make sure that no fields will change or be added between interactions which will cause unwanted effects in the results of your campaigns and can break other functionality like exporting campaign data.

You will still be able to do some esthetic changes to the form, like reordering form fields or changing form labels. If you do want to change the structure of your form after interactions are submitted to the campaign, you’ll have to delete these first to unlock the form again.

Sticky headers!  #

We made all our headers sticky so you can always access the save button or other buttons without having to scroll all the way to the top again.

Disable automatic capitalizing of the German language in buttons  #

The German language rules on capitalization can be challenging sometimes. For this reason buttons will no longer be automatically capitalized in German to ensure the call to actions can be written correctly.

Improved "Using App" filter  #

The Using App filter now has extra filter options. You can now filter audiences based on whether they match some, match all, or match none of the selected apps.

eNPS: Employee Net Promoter Score  #

We added a new campaign type for collecting an eNPS score from your employees. The Employee Net Promoter Score (or eNPS) is a metric used to measure employee engagement and loyalty towards a business.

Introducing sharing of videos  #

We launched a new campaign type that lets you upload a video file to Ambassify for your members to share.

The Share a video campaign:

• Supports mp4 videos
• Can be shared across all the Ambassify share networks
• Includes a handy tool that lets admins select a thumbnail from the video (including a play-button overlay!) for the preview on social media
• Tracks clicks on the shared video

Alphabetically sort groups drop down  #

All group selection drop downs are now alphabetically sorted which makes it easier for you to find the group you are looking for.

Hide allowed domains for members' email addresses  #

Customers that have our “E-mail restrictions” package will now also be able to hide the allowed domains from members. This way the restriction still applies but members won’t know the allowed email addresses in advance.

Improved form builder tooltip positions  #

We’ve changed the way of showing help tooltips in the form builder to make them less intrusive for more experienced users. Tooltips are now only shown when you hover over the help icon with your mouse.

Campaigns to generate multiple clicks, links and/or downloads   #

Today we launched a new campaign type that will let you ask your members to interact with multiple links, download files or complete generic actions in a single campaign. It’s name is pretty straightforward, just look for the Multiple clicks, links or downloads campaign type when creating a campaign. You can add as many actions as you like to a single campaign and your members will be able to earn points for each action.

Manage campaign shortcuts in the community  #

We added shortcuts to view campaigns in the backend for community managers. They are available on the feed by hovering over a campaign and on campaign detail pages at the top right of your screen.

Emoji pickers in the community  #

We added emoji pickers for comments and share messages in our community to make it easier for your users to express themselves.

Reporting metrics update  #

We have added another improvement to the Ambassify reporting. In co-creation with customers, internal and external stakeholders, we concluded that, for clarity purposes, the metric known as ‘Earned Media Value’ (EMV) could be named even better.

This metric measures the generated traffic to your website or landing page, by counting the number of clicks on the social media posts that have been shared by your advocates via Social Share campaigns, Affiliate Link campaigns or Share an Image campaigns. These clicks are multiplied by the cost per click (CPC) for your company’s industry or your own average CPC metrics per social media channel.

The outcome gives you an estimation of how much it would have cost using traditional advertising to generate the same amount of traffic as you did organically via your advocates, through Ambassify.

When considering the textbook definition of earned media (cfr. below), we concluded that our naming simply didn’t cover the load.

“Earned media refers to any publicity gained through advertising that wasn’t paid for by the brand. That includes conversations about a brand, recommendations made for it, or any other word-of-mouth activities mentioned.”

In other words, earned media defines a much broader surface of actions that generate value, while our calculation for EMV only takes the generated traffic on your links into account.

As a result, we renamed our EMV metric to Click Cost. This improvement in terminology will help you to better interpret the numbers in your reporting.

We also decided to only keep the metric visible in the part of the reporting where it actually matters. This is in the Sharing report details:​

The reporting overview page is now limited to 3 key metrics: the number of active advocates, the number of interactions and the resulting engagement value.

There’s a good reason for this update in the user interface. Depending on how you use Ambassify, Click Cost can represent a relatively small subset of value generated by the platform.

This is why, going forward, we will be encouraging all our customers to focus on the “Engagement Value” metric, which takes into account all actions within Ambassify (including Click Cost) and the value they generate for your company as a whole.

Twitter link at the end of your share  #

In the past when sharing with Ambassify, your link for Twitter shares was set at the start of your share to prevent it getting cut off when the tweet had too many characters. Since then the user experience on Twitter itself has greatly improved regarding the handing of tweets that are too long and we can safely put the link at the end of the text resulting in a nicer tweet.

All member emails in export  #

Your members can have more than one email address on file in the Ambassify platform. We’ve added a new column in the member export file that contains all their email addresses, separated by a comma.

Add new login methods from the community  #

Community members can now add login methods to directly on their profile pages in the web community like it has always been possible in our mobile app.

Improvements for the Import Sources user interface  #

The previous user interface to configure import sources could at times become quite confusing. We analyzed all previous questions from users and came up with a new interface that should be a lot easier to use.

One of the key points we focused on was making it easier to reconnect a source when its authentication with the external website has expired.

Sort members by points  #

It has gotten a lot easier to find your top advocates, the members table now lets you sort by points.

Customize community tabs  #

A new feature for our enterprise customers will allow them to customize the campaign tabs for their community on the mobile app as well as the website. You can add extra tabs, rename the tabs, set up custom rules for which campaigns you want included in the tabs an decide in which order they should be displayed. This feature is currently in beta, get in touch with us if you are interested in trying it out.

Trends in reportings  #

We added trends to all our new reporting screens so you can see if your reporting is improving at a glace.

Check the “Compare with…” box in the date selection to enable trends.

Your overviews and tables will start showing how your numbers are evolving compared against the previous time period.

See who voted on your ideation campaigns  #

We added an extra table to the detail page of ideas in ideation campaigns where you can see which members voted on what ideas.

Add default share messages from Zapier  #

Our Zapier integration now allows you to configure a default share message using the “Create campaign” action.

Add attachments to campaigns  #

You can now add multiple attachments to your campaign in the new attachments page. Just go to campaigns, select a campaign, and there it is on the sidebar, right under the Content section:

To add an attachment just click the Add attachment button. A popup will appear where you can fill in the name of your attachment (this name will be displayed on the community page), and where you can upload your file.

And there it is on the community page:

Want to edit or remove an attachment? No problem:

Clickable messages in reporting  #

You can now click on messages in the reporting tables to drill down and see reporting about a single message.

View and manage comments from the admin panel  #

Comments are now visible on the detail pages of your campaigns in the admin panel. You get an easy overview and you can delete inappropriate content in necessary.

New campaign overview  #

Our new campaign overview page will show you some quick results and information about your campaign at a glance.

Extra bulk edit option available  #

There’s a new option available when bulk editing campaign posts. You can now choose to publish, finish or archive in bulk immediately by first selecting your action (publish date, finish date or archive date) in the dropdown, and then selecting the 3rd radio-button “Publish|finish|archive now”.

Campaign in spotlight visualization  #

We improved the way how campaigns that are in the spotlight are getting visualized. Instead of making them bigger than the regular campaigns, we’ve added a label on them, so they stand out more.

Bulk update individual schedule dates  #

Following feedback we’ve updated the way bulk campaign scheduling works. You’ll now be able to update individual publish, finish or archive dates without modifying any of the other dates.

Hide points for members  #

We’ve added an option that will hide all the references to points for your members. The advantage of this is that members will still receive points for all their interactions without knowing this.

You can find this setting under Settings > Community > Rewards.

Extended restrictions on domains for members' email addresses  #

Customers that have our “E-mail restrictions” package will now also be able to specify a set of domains that are NOT allowed instead of the other way around.

Consent form elements  #

We’ve added a form field that is integrated fully with Ambassify. Referenced documents are linked to the privacy documents configured on your community. And consent is kept in your members’ profile, which they can reference at any time from the community by accessing the profile menu in the top right corner, followed by the Disclaimer menu entry.

Disable confirmation on external action challenges  #

We added a new setting that allows you to disable the confirmation button on campaigns where your members go to an external link to do something and then come back to confirm that they did it. Examples of such campaigns are: LinkedIn Like, Comment on Facebook, Review on Glassdoor, …

To disable the confirmation button, go to the “Actions” page of your campaign and check the “Disable interaction confirmation button” box.

To set the default for new campaigns, go to your settings and open the “Actions” page from the “Campaign” category. You’ll find a similar checkbox here.

Load more import posts  #

Before, the import page only showed the 10 last posts per source. We now implemented a Load More button at the bottom of the page to load additional older posts. This will make it possible to create campaigns based on older social posts and revive some of your excellent content.

Modify campaigns in bulk  #

You can now perform some operations on multiple campaigns at once by selecting the campaigns you would like to modify from the campaign overview.

To edit multiple campaigns, first make your selection on the overview. Next you click the Edit Selected button that appeared above the table and you choose the bulk operation you would like to perform.

Comments RSS Feed  #

We’ve added an RSS feed tracking all comments posted in your community. This allows you to keep on top of your community activity using your favorite RSS reader or other integrations like Slack.

You can find all available feeds in your community settings under the Campaign > Feeds menu.

Dropdowns for member country  #

We’ve updated the form campaign and backend member profile with new dropdowns to select the country. This will make sure all results from your campaigns and profiles will be saved in a uniform format (two-letter country codes like BE and US). This makes it a lot easier to segment your members based on country or analyze any of your exported data.

A side effect of this change is that we’ve also updated any existing member profiles that had the country set to a non-uniform value to the new two-letter code (e.g. we replaced Belgium with BE, etc.)

Italian support  #

We have added support for the Italian language.

Filter campaigns by more than one tag  #

In the community, members can now filter campaigns on more than one tag. They can select as many tags as they would like to see and even choose whether a campaign needs to have every selected tag or just some of them.

New types for custom member properties available  #

We added two new types of custom properties for your member profiles: dropdowns and radio buttons. These should make it easy to enrich your member profiles with multiple choice questions like “What’s your favorite pizza?”

Restrict domains for members' email addresses  #

We added a new add-on available to enterprise customers that allows them to specify which domains are allowed in their members’ email addresses. Great if you want to keep things within the company!

Embedded Video playback on social networks  #

We’ve added support for inline video playback of shared video’s on social networks in the user’ feed when supported by the social media network.

Disconnect login and social media accounts  #

Users are now able to disconnect one of their login methods or social media accounts from their community profile.

Improved campaign search  #

In the past, when searching for a campaign, you had to type part of the name exactly right and in the right order to find it. From now on it’ll get a bit easier to find the campaign you’re looking for as we now return every campaign whose name includes the words you typed regardless of the order you typed them in.

Sort members table  #

You can now sort your members table by name and created date. Click the column headers to enable sorting.

#Cookie consent  #

We’ve updated our cookie consent window to ensure our platform stays GDPR compliant and compatible with country specific regulations.

Continue browsing on a website is no longer seen as actual consent and a user should actively Allow or Disable the use of cookies. We also added a way for the user to customise their cookie use in a more granular way.

Our new consent window is also compatible with the slightly stricter regulations in for example Germany and the UK.

If you use Google Tag Manager to load additional scripts then make sure to respect the users configured preferences. This can be done by checking the global cookie consent variables we’ve added.

Hide rewards  #

We added a new setting to disable rewards for your account. If you don’t want to use rewards (just yet) you can disable them and your advocates won’t see an empty rewards screen/tab/… all the time. You can find the checkbox in your community settings under “Rewards”.

Interact with our file campaign  #

This new campaign type is pretty straightforward. You upload a file and ask your advocates to do something with the file. One example could be to upload a video file and ask your members to upload it to their Facebook.

Application targeting for campaigns  #

From now on it will be possible to target your campaigns to specific Ambassify applications. You can choose to only show the campaign in our native mobile app or the web browser. The default will still be that your campaign is visible on both.

Campaign Tags  #

Starting today it will be possible to segment and organize your Ambassify campaigns using tags. Create your tags now in your community settings under Campaign > Tags.

Campaign Organization

Once you’ve created your tags they will start showing up in the sidebar of the Campaign Overview and you’ll be able to view a specific subset of your campaigns by clicking on the Tag name.

Attaching Tags

Attaching Tags to a campaign can be done from the Campaign Details sidebar by clicking the pencil icon next to your existing tags or the No Tags label.

Tags in the community

Members can choose to view only specific campaign from the Overview.

In order to allow members to filter you’ll have to make the Tags visible first by editing the Tag from the backend.

Share Facebook Post campaign  #

We added a new campaign type that lets you ask advocates to share one of your existing Facebook posts.

This challenge has a few advantages over the regular share challenge: your Facebook post is embedded in Ambassify for a very nice preview and when shared, Facebook will show the original post on your advocates’ profiles. This means that your videos will also play right in the timeline of your advocates and their friends.

The downside is that we are not able to measure the extra reach and traffic that was generated by your advocates like we can with the regular share challenge.

Import from Instagram is back  #

With the release of a brand new Instagram API to replace the old one that was removed by Facebook, we were able to return this feature to Ambassify as well. Starting today, you’ll be able to connect your Instagram to Ambassify again and use your Instagram posts to create Ambassify campaigns.

Import Campaign Share Copy  #

It’s now possible to import the social media copy right from the campaign creation wizard.

Easier access to settings  #

You can now change community settings even faster, your community settings are now available right from the Ambassify header. Clicking the cog wheel in the top right corner will open settings.

Test message warning  #

We’ve added a warning that warns managers when test messages are sent that are associated with draft campaigns. These messages will only work correctly for people that are logged in to the community as manager.

See all your members' email addresses  #

Ambassify tries to keep track of all the email addresses of your members to prevent duplicate members when connecting social media accounts for example. It is now possible to view and edit the entire list of email addresses.

Mobile App Promotion in all e-mails  #

When enabled under Settings > Community > Mobile App we will include a footer promoting the mobile application in every e-mail you send.

Previously this same footer was only added to messages created by a manager, now they will be included with other e-mails such as your digest.

Campaign Status Filter  #

Managers can now filter the Campaign overview based on the state of a campaign.

Simplified Group Creation  #

It is now possible to create groups from any group selection input field within Ambassify. It is no longer required to leave your current work behind to add a group in the Ambassify settings.

Simply type in the name of the new group and a dialog will appear that allows you to configure the new group.

Apple iOS App Icon badge  #

The iOS version of the Ambassify mobile application will show a badge on the application icon. This badge contains the number of new campaigns available in the communities that the member has joined.

Rating in form campaigns  #

Starting today, your form-based campaigns become even more powerful with the addition of a “Rating” field that lets you ask your advocates to provide a numeric score.

Campaign RSS feeds  #

We’ve added support for RSS feeds that will list published campaigns. This allows you to integrate with other tools such as Slack and keep track of new campaigns.

Campaign Published Events  #

Our platform can now emit events whenever a campaign is published on either landing pages or the community. You can use this in Webhooks and Zapier.

Introduction of new application tokens  #

To improve security and add the ability to further expand in the future we’ve add support for a new kind of access token. You’ll still be able to manage old tokens, but all newly generated tokens will be of the new type

Let community members change which groups they belong to  #

In the configuration section for groups, every group has a new checkbox called Editable by member. If you enable this setting, members will be able to join and leave these groups by going to their profile page in the community.

Campaign type browser  #

We’ve made some improvements on the way you can select the type of campaign you want to create. These changes will make it easier and more convenient to start creating new campaigns.

Favorite campaign menu

On the right side of the Create Campaign button we’ve added a favorite campaign type menu which will show the 5 most used campaign types in your account.

Browse campaign types

• type will now also contain basic campaign types (campaigns without default copy). These campaigs are Poll, Click it, Click it with link, Form, Ideation Content item, Rating and Vote.
• The height of the modal is now a fixed height which prevents the type menu from jumping around when switching between type
• Added All category which shows all campaign types.

Renaming and translating member groups  #

In preparation of some new feature we are planning to launch surrounding member groups, we’ve added to possibility to rename your groups and give them a name for each language that’s enabled in your account.

Create campaigns  #

The old way of creating campaigns is no longer available in our interfaces. All managers will now need to use the new Campaign Catalog which is available from the Create Campaign in the header of every page.

Reach metric calculation  #

The reach metric that we display in our reports was only based on the shares that happen on a Social Share campaign. We now extended this calculation so that it takes into account all our social campaigns. So interactions on an Instagram like or Linkedin comment campaign will now also increase your reach metric.

Privacy Mode  #

We added a new setting called Privacy Mode. You can enable it by going to your account’s Settings page and opening the Privacy page.

Privacy mode makes sure your members visiting the front-end don’t see information about each-other. This includes for example:

• No more leaderboard
• No profile pages of other members
• No avatars or names of other members will be visible

Filter on users that use the app  #

A new filter for campaign and message audiences as well as the members overview will let you filter your members based on whether or not they are using one of the different ways to access Ambassify. You can filter on users that are logged in using the Android or iPhone app or our web version in the browser.

Status notifications position  #

We moved the position of the status notifications from the right top to the bottom left. This will make sure essential user interface elements like input fields and buttons are not covered while your are working with the platform.

Separating members from managers  #

From now on managers and other users will be separated in the Members overview. This helps you get a quick overview of who manages your account and prevents you from accidentally deleting managers from the account.

Default campaign like setting  #

A setting has been added that allows setting the default like button campaign setting for a community under Settings > Campaign > Actions.

Export members with all your fields  #

From now on the Export members button will provide you with a CSV containing columns for all known fields. This includes all the default Ambassify fields like name, email address, language, etc. as well as your account’s custom advocate properties.

Member Login Methods  #

Login methods for a member are now being visualized on their profile such that manager can see which account a member used or should use to gain access into the community.

Open registration  #

It is now possible to let potential members create an account in your community without an invite link. By enabling the Open registration checkbox (Settings > Sign up options) anyone who visits the community will be able to click on the Don't have an account? link to create an account.

Export conversion from your campaigns to CSV  #

You can now export conversions on a campaign to CSV. On your conversions overview there will be a new Export all button that will let you download a CSV file of your campaign’s conversions

Export your member lists to CSV  #

You can now export member lists to CSV. On your members overview there will be a new Export members button that will let you download a CSV file of your member database. It will respect the filters that are currently active on the page if you want to export a smaller subset.

Better visible disclaimers  #

Disclaimers are now more visible and now clearly shown on the Login page, Signup page, Landing pages and inside the Community. Enterprise customers are able to customize the disclaimer to reflect their own terms and policies.

Disable Campaign Preview in Messages  #

It is now possible to disable the campaign preview in promotion messages by double clicking the preview and disabling the Show campaign preview in message checkbox.

Date-based custom properties  #

You can now create custom properties of type “Date”. This allows you to add custom date-based information to your members’ profiles.

External links open in new tab  #

Links added to your campaigns will open in a new tab starting today.

Google Tag Manager integration  #

We’ve added the option to configure your own Google Tag Manager containers directly on the Ambassify Platform. This will allow you to configure your own analytics, tracking pixels, or any other scripts you might find useful.

You can add your own container ID from the management panel under Settings > Tracking.

Image Share Campaign available for all  #

The “Image Share” campaign is now available to all Ambassify customers. The image share campaign lets members share images instead of links on their social media.

Campaign report  #

We’ve created a new report specific to get a global overview of the results of a single campaign. Some of the advantages of the new report are:

• Automatic period selection based on start and end of campaigns
• More insights in member groups that have interacted
• More insights about which channel is used to interact by your members (landing page, community or mobile app)

Image share campaign  #

We have launched a new “Image share” campaign to a select group of customers. The image share campaign lets members share images instead of links on their social media. If you are interested and cannot find this new campaign in your catalog, get in touch with us.

Filter campaigns and messages on the author  #

We released a new filter on our campaigns and messages overview page. This filter makes it possible to show all campaigns or messages created by one specific author.

Filter campaigns and messages per targeted group  #

You can now filter your campaigns and messages to show only those that are targeted at a specific group of members. Pick one of your groups from the dropdown above your campaigns or messages list to activate the filter.

Comments in Mobile App  #

If you use our built-in Ambassify comments engine, your comments will now also work in the mobile apps on iOS and Android.

Filter messages per type  #

You can now filter your messages overview based on the type of message. This makes it super easy to get an overview of all your community invites for example.

  #

Webhook support

We’ve added support for webhooks. Webhooks allow you to write your own integrations based on events happening in your Ambassify account.

LinkedIn content suggestions  #

You can now connect the LinkedIn companies you manage to Ambassify and get the posts from your company as suggestions for campaigns in Ambassify.

Table navigation is moved  #

We moved all our table navigations below the table instead of at the top of the page. This style of navigation is more intuitive, which should make the Ambassify platform more natural to use for new users.

Improved campaign state display  #

We have improved the tooltips of campaign states in the campaign overview. Now you will always be able to see when exactly a campaign has been published and finished.

Follow on Instagram campaign type  #

We added a new campaign type that lets you ask your members to follow your Instagram account. you can find this and other Instagram campaigns in our campaign catalog if you search for Instagram.

Filter members based on their participation details  #

You can now filter members based on whether or not they gave a specific answer in a poll, rating or voting campaign. Once you’ve added one of the Interaction-based filters (interaction count or first or last interaction date) you’ll be able to first select in which Campaign these interactions need to be and afterwards select which answers are required to match the audience.

Campaign Catalog  #

Our new campaign catalog will be the new way of creating campaigns in Ambassify. The advantage of this is that it will contain a large set of campaigns with well-defined purposes. All these campaigns have default copy so it will make it easier and faster to get your new campaigns up and running.

Besides the catalog you still have the option to create a new campaign from scratch using one of our basic campaign types e.g. votes, polls, ratings, forms.

Built-in comments  #

We’ve added our very own built-in commenting module. The key advantages of using Ambassify comments over Disqus is that you get a seamless user experience: advocates do not have to log in to Disqus, the interfaces matches that of the community, …

You can enable Ambassify comments in your community settings under Comments.

Beware: any previous comments in Disqus will not be migrated to the Ambassify comments.

Member profiles in the community  #

You can now view members’ profile pages by clicking on a specific member. The profile page will let members get a bit more information about each other and stimulate the community feeling inside your community.

Other challenge suggestions  #

Whenever a member completes a challenge in your community we will suggest additional Campaigns for them to look at and complete challenges in.

Let your members get in touch with you  #

We’ve added a “Contact us” module customers can enable for their communities. This allows their advocates to send them a message straight from the community. Your advocates can use the contact form when they need help or have suggestions.

To enable the module, go to your Settings in the top-right menu and navigate to the Contact us item in the left-hand menu of that page.

Granular digest scheduling  #

It is now possible to select both time and day at which a digest will be send, giving you more granular control over your digest.

Change campaign author  #

After you created a campaign you now have the option to change the author name that is shown in the community. We’ve also added the option to change the author name of a campaign to the company name as this was a request that we’ve received several times from clients in the last few months.

To change the author go to your campaign and select Campaign in the left menu. Via the Campaign Author list you now can change the author name.

PayPal integration for conversion payout  #

We’ve added a new integration to our list. Our brand new integration is PayPal. You can now connect your PayPal account to your Ambassify platform. This will make it possible to pay out a certain amount to members that generated a conversion.

More information about how to activate and use this integration can be found on our PayPal help article.

Language field in forms  #

We added a new Language field to the form builder. This field lets you ask members for their language preference and it automatically gets saved into their profiles when they fill in a form.

Automatic 'Anonymous' resolution for form campaigns  #

We have changed the way form campaign submissions are handled when customers make use of the Persist to profile option.

In the past when someone who was not logged in filled in such a form with information from an existing member, the submission would be created as an “Anonymous” entry. We had to do this because of security and privacy considertations: we could not attribute actions from an unidentified person to an existing member.

Starting today however, we’ve added an extra layer to the challenge that will resolve this problem. If conflicting data is filled in on a form campaign, the user will now be shown a notice telling them about the conflict and letting them know they will receive an e-mail to rectify the problem. The e-mail will contain an authenticated link to the challenge which makes sure they are logged in when visiting the campaign and can now fill in their information to complete the challenge.

Voting campaign results  #

We added a little extra information to the participations page of Voting campaigns. You can now see the total amount of votes each option received.

LinkedIn campaigns  #

We added some new campaign types to help you get more engagement on your LinkedIn posts and company page. Check them out in the Create Campaign section.

Manage your login methods  #

You can add and remove login methods and connected social identities from your Ambassify account on the Edit account page. You can also see a list of all your current login methods.

Invite manager  #

To invite new managers into your Ambassify platform, you can now create a message like you would for inviting community members. Go to Messages > Create Message and pick the Manager invite message type.

Is manager filter  #

We added a new filter to the audience selector that lets you find all managers.

Enterprise: External authentication  #

We’ve added support for external authentication mechanisms such as SAML, Active Directory and others.

Message audience restrictions based on campaign  #

Message audiences will automatically be limited to people that match the campaign audience. This prevents you from sending community-only campaigns to non-community managers.

Custom properties in form builder  #

Custom properties will now show up in the form builder. You’ll now be able to create form fields that will automatically be persisted to the user’s profile.

Filter on custom properties  #

It is now possible to use custom properties as part of your audience filters when searching for members or targeting a message.

Use message opens to filter members  #

You can now filter your members based on whether or not they have opened a message you sent. Look for the Message opened filter when configuring your audiences.

This website will now automatically update  #

In the past, this website was updated manually but we’ve made some changes that make sure the website is automatically updated with the newest features when they become available.

Referral progress for advocates  #

Your advocates can now see the people they have referred when they open a referral challenge. If you have set up an integration (like SalesForce) that tracks deal stages for referrals, they can even see this progress through the pipeline.

Content Suggestion  #

We are rolling out features which will help you find great content to share with your community. Based on previously shared content and interests of your advocates we will suggest new content that is similar and on topic.

Share on Facebook pages  #

When you’ve enabled Facebook as a channel for Share campaigns, it’s now possible to select the extra Facebook page channel as well. When you enable this option, advocates will be able to connect some of their professional Facebook pages to their Ambassify account and share to these pages all at once.

For the Facebook page channel, there are some extra options you can configure:

• Share photo instead of link makes sure your link is shared as a “native” image on Facebook, not as a link
• Default message for Facebook share lets you define a default message to accompany the Facebook post

Instagram sign-in and sign-up  #

We’ve added an additional method for your advocates to authenticate when accessing your community. It is now possible to enable Instagram from your community’s settings.

References overview  #

We’ve added a section dedicated to those members who’ve indicated they wanted to be a reference for your brand. Check it out by navigating to the members tab and selecting References from the sidebar.

Campaign list filtering  #

The campaign overview now allows you to filter based on campaign type. This way you can get a list of all campaigns of a specific type.

Salesforce: Customizable LeadSource  #

It is now possible to set the LeadSource used by Ambassify to select leads that should be converted into Referral / Affiliate conversions.

Typeform campaign type  #

We’ve added a new campaign type which makes it possible to let your members fill in a Typeform. It’s also possible to add hidden fields to your form with names email, givenname and familyname which will automatically get filled in with the information of the logged in member.

To test this new campaign type go to Campaigns > Create > Typeform.

Update author of duplicated campaign or message  #

The author of a duplicated campaign or message will be updated to read the name of the person that created the duplicate.

Updated Form Builder  #

We’ve updated our form builder to be easier to use and more reliable. Forms will now be previewed in the same way as they will appear on your campaign pages, which hasn’t been the case in the past.

All existing forms will be migrated automatically. There is no action needed on your end.

Salesforce support for Affiliate challenges  #

The Affiliate challenge adds automation support through Salesforce. Affiliate conversions can now automatically be created when a new Lead is created in Salesforce and the deal status tracked in Ambassify.

Community App Promotion  #

If you enable the App promotion setting on your Mobile app settings the community will show following message to mobile users that are using the web version of the community. This will encourage user to install the mobile app so they get a better experience.

Reward advocates whose deal advances in the Salesforce pipeline  #

Using the Salesforce integration you can now assign an amount of points that will be rewarded when a Referral interaction or Affiliate conversion enters a specific deal or opportunity stage.

Push new Ambassify members into Salesforce  #

Our Salesforce integration has been extended to support pushing new members into Salesforce automatically so their behaviour can be tracked in Salesforce itself.

Community Welcome Message  #

A new message preset has been added which allows you to sent new community members a welcome message. This message can be setup as an automated message and contains useful information such as the location of your community and the method used to sign up for their advocate account.

Xing Share support  #

We’ve added support for the Xing network to our share challenge. This will allow your advocates to share content on Xing immediately from a campaign you launched.

Filter on first community login  #

It’s now possible to filter your members based on the date they first logged in to the community. You’ll find the new filter under the name First community login.

Mobile app promotion  #

Thanks to our new mobile app promotion settings you can configure the copy that should be used for promoting the mobile app to your members. This copy will for example be used in the footer of each message if you use our latest default mail template.

For this feature to work in your custom email template you need to add following block of code to your mail template.

{% if mobile.promote %}
<p>
   {% if mobile.promoteTitle %}
   <h3>{{ mobile.promoteTitle }}</h3>
   <div style="padding: 0 60px 15px 60px">{{ mobile.promoteDescription }}</div>
   {% endif %}
   <a href="{{ mobile.promoteIosUrl }}" style="display:inline-block"><img width="150px" src="https://my.ambassify.com/img/mobile-app/ios-store.png" /></a>
   <a href="{{ mobile.promoteAndroidUrl }}" style="display:inline-block"><img width="150px" src="https://my.ambassify.com/img/mobile-app/android-store.png" /></a>
</p>
{% endif %}

Members that are using the web version of your community will also get a message that suggests installing the native app instead, because it will give them an improved user experience.

Landingpages match message language  #

All new campaign promotion messages will force landing pages to open with the same language pre-selected as is configured for the message. This means that from now on messages and landing pages will be shown in the same language.

Improved campaign layout  #

We made some improvements to the way campaigns are visualised inside the community and on your landing pages. The main focus here is to make as much of the content and challenge of your campaigns visible without requiring your ambassadors to scroll through the page. The share buttons, for example, will now be visible in a most cases while they used to always be below the fold.

Drafts tab in community  #

You can now look at your drafts separately from live posts. The To-do and Completed tags will exclude draft posts while the Drafts tab will only display draft posts.

Affiliate challenge now has Hubspot integration  #

We have created a special conversion tracking script to work with Hubspot. After going to your community’s settings page and enabling the Hubspot integration, you’ll be shown your script. Add this to any web page that has a Hubspot form and we’ll start tracking conversions every time someone fills out that form.

As an extra bonus, the Ambassify advocates that are affiliated to a Hubspot contact will even show up inside your Hubspot.

Instagram like challenge  #

You can now ask your advocates to like your posts on Instagram for you by using the new Instagram like challenge. Look for it when creating a new campaign.

Instagram challenge  #

You can now ask your advocates to post on Instagram for you by using the new Instagram challenge. Look for it when creating a new campaign.

Multi language Facebook like pages  #

You now have the option to create a Facebook like campaign with multiple languages where each language can use it’s own page like URL.

Share and affiliate copy link  #

We’ve added a new share type to our share and affiliate campaigns. It’s called link and makes it possible for member to just copy the link for sharing it on a channel of choice instead of sharing it via one of the predefined networks like Facebook or Twitter.

Automated messages  #

Automated messages allow you to configure your message and audience once and it will automatically be sent to all your current and future members who match the audience you configured.

This powerful new feature allows you to automatically send out Community invites or set up drip campaigns.

Logo for community header  #

It is now possible to configure a separate logo to use in the community’s header. This way you can upload a logo that works better with your header’s background color.

Send reminders about a message  #

When you notice the open rate of a message is not as high as you were expecting or you’re dealing with an important message you really want to be seen by as many people as possible, it’s now possible to send a reminder message.

In the actions-dropdown of a specific message on the message overview or at the top right on a message details, you’ll find a Send reminder button, upon clicking the button we will re-send the message to everyone who hasn’t opened it yet.

Message and Campaign publication date in overview  #

The campaign overview page will now show when a message was published or is planned as part of their status column.

Similarly the message overview page will now include the same information so you can easily see when things are meant to go live.

First community access date  #

We’ve added an extra information field to a members details page which will show what the date was the member became a community member.

Also in the member export this data is now available.

Ambassify on the Salesforce AppExchange  #

We’ve recently gone through the Salesforce Security Review process and Ambassify has been approved to appear on the Salesforce AppExchange marketplace. Ambassify being on the Salesforce marketplace makes it even easier to get started with Referrals and Reference within your organization.

Salesforce Reference Synchronization  #

A new version of our Salesforce integration now copies the Industry and isReference fields into Salesforce whenever a member participates in a reference challenge on the Ambassify platform.

Hide members from leaderboard  #

You can now hide certain members from the community leaderboard. This could be useful to hide managers for example. To use this option go to the Members page, select the member you want to hide and set the Hide from leaderbord option to Yes.

Linked click it campaign type  #

We’ve introduced a new type of campaign which is called a click it with link. This type of campaign will show two buttons to the community member. The first button will open a URL of your choice. The function of the second button is for the member to confirm that he did a particular action on the remote website or page.

Below is an example of how this will look like for the member in the community:

This type of campaign is perfect for letting members do actions on another website or page. For example asking them to post a comment on a blog post.

Kick member out of community  #

From the members details page it’s now possible to kick a member out of the community using the Community Kick button.

Cost per point and default rewards  #

You can now configure the value of a point in your community (Cost-Per-Point). We got this question from some of our clients that wanted to configure that one point was equal to 1 dollar or euro.

As addition to this a manager can now also configure the default points reward (regular reward and mystery reward) a member will get when he completes an interaction for a specific challenge type.

All the above settings can be found under Settings > Company Metrics.

Member profile social links  #

It is now possible to collect the social network profiles of your member by creating a form challenge and adding following custom text input fields in combination with the Persist in member profile option:

• twitterUsername
• facebookUsername
• linkedinUsername
• instagramUsername

In the member profile page these fields will show up like so:

Comments disabled by default  #

From now on comments in your community are not enabled by default. We used to enable comments with the Ambassify Disqus app when a community was created, but this prevents customers from moderating their comments. Starting today, new customers are required to set up their own Disqus account to use comments in Ambassify.

Improved Message Reporting  #

Message reports will be more accurate starting today due to improved bounce and out-of-office analysis and classification on the Ambassify Platform.

Mobile App Usage Analytics  #

We now report usage of the Ambassify mobile application, allowing you to track how many of your community members are actively using the mobile application.

Form Campaign File Upload  #

It is now possible for you to ask your members to upload an image using the File form field available to all campaigns with a form. These include: Form, Suggest, Referral and Reference.

GDPR compliant member import  #

From now on if you want to import members using our CSV import you’ll have to confirm some statements about the source of the data. This is a requirement for us as data processor to be compliant with GDPR.

Reward stock management  #

For each reward you can now specify how much you have in stock. For example if you only have 10 t-shirts you want to give away to your community members, you can set the stock setting to 10 for this specific reward. If someone then claims this reward and it gets approved Ambassify will automatically decrement the stock for that reward. Once the stock of the reward reaches 0, members will not longer be able to request the reward.

To use this setting go to Rewards > Reward detail > Stock.

Message duplication  #

It is now possible to duplicate any message you have created before. This is accomplished by clicking the Arrow symbol in the message overview.

Audit log  #

If you want to get an idea of which manager did what action in your Ambassify administration panel, you can now go to Edit Organization > Audit Log. For the moment we only log destructive actions like deleting campaigns and other items. But we will extend the log items with additional logs over time.

Attach data to participant profiles  #

You can now configure campaigns to add information to a member’s profile when an interaction is created. You can then use this information later on to create specific audiences, for example: assign a group to each member that completes the challenge attached to a campaign.

You can configure these new settings by opening the campaign configuration and clicking the Action menu.

Message audience filter  #

We’ve added a way to our message details page to view which audience filters were used after you’ve sent the message. This could be useful to know who the target audience for a message was.

Mail digest report  #

It’s now possible to view a report about your mail digest performance. You can access the report by going to Reports > Messages > Mail Digest.

Duplicate campaigns  #

Duplicating existing campaigns is now available through the menu in the Campaigns overview page. It will create an exact copy of the selected campaign and set it in draft mode. This way you can make the needed changes before publishing the copy.

Review welcome message changes  #

We’ve added an additional option to the community profile menu to show the welcome popup again. This is useful if you changed your welcome message and want to review it after you checked the box to never show the popup again.

Interactions export contains member details  #

Whenever you export your campaign interactions we will now include more information about the member who created the interaction. These columns include Given Name, Family Name and E-mail Address.

Updates to interaction User Interface  #

We’ve made it easier for you to inspect the information you collect through challenges. It took us some time, but starting today all interaction details will be tailored to the type of challenge they belong to.

Identifier form field  #

It was already possible to include an external identifier in your member import CSV. But now it’s also possible to add an identifier field into your form or sweepstake campaign using our form builder. The new field is available under the Predefined form elements category.

Kiosk mode  #

We added a kiosk mode to our landing pages which makes it possible to collect multiple submission using one device (for example with an iPad). If you would use one iPad for example to let users fill in a form on an event, they will all be seen as one member. To solve this we added kiosk mode which will reset all the users cookies once he submits a form. The landing page will also automatically be refreshed so the page is ready again to collect the next users information.

To enable kiosk mode on a landing page you take the landing page url and add ?kiosk=true to it. For example https://mycommunity.ambassify.com/post/12025?kiosk=true. By default after a user submits the landing page the page will auto refresh after 3 seconds. You can change this delay by adding the kioskrefreshwait=value where value is the delay you want to use in miliseconds.

Create promote message based on campaign  #

We try to constantly improve the workflow of setting up campaigns to make it as simple and quick as possible. One complaint that we received a lot was that it was cumbersome to first have to create a campaign and after that create a message for that campaign. With this new feature we streamlined this process by giving an option to create a promote message based on a campaign. This feature will automatically insert the correct campaign URL, copy the campaign audience, choose a name based on the campaign name and select the correct language that matches the language of the campaign. This way you only have to provide the copy for the message itself. And even this step can be skipped if you choose to use the default promote message copy.

This new feature is available from the campaign overview page by clicking on the arrow button and selecting Create Promote Message.

From now on you will also get a popup after creating a new campaign that will offer you this option.

GDPR Compliance  #

Added a pre-configured GDPR Opt-In campaign type which will help you get the Opt-Ins you are currently missing.

Additionally we’ve added a new field type to our predefined form fields which will allow your users to opt-in to the different message types in your Ambassify subscription.

Message content font size selection  #

It’s now possible to select font sizes in your message content. This would make it easier to format larger messages with lots of content.

Improved password policy  #

We’ve updated our password validation to force users to use stronger passwords that are compliant with our Ambassify System Access policy. This will improve the overall security of the used passwords in the platform.

Multiple test message recipients  #

We added the functionality for sending a test message to multiple users at once.

Improved pasting from text editors  #

There used the be some problems when pasting content from a text editor like Word or Google Docs. We did some optimizations which fixed some issues with this operation.

Export reporting data to CSV  #

You can now export reporting data to CSV files so you can further analyze your advocacy results in tools like Excel. The export functionality lets you select a date range, some filters and how results should be grouped for maximum flexibility.

If you’d like to test out this feature, head over to your Ambassify management tool and go to the Reports tab. You will see an Export button at the top right (below the navigation bar) which will lead you to the export configuration screen. Select the settings you’d like and you’re good to go.

Custom digest message type  #

A new message type is available on the platform. The message type is called custom digest and can be used to compose your own digest emails. We already had a digest email feature on the platform which would auto sent emails to your members with a list of new campaigns.

With this new feature, you can now compose your own digest like emails by adding existing campaigns and articles. These can then, like other messages, be sent to specific member audiences.

If you like to test out this feature, head over to your Ambassify management tool and go to Messages > Create Message > Custom Digest and follow the steps presented.

Text version e-mails  #

E-mails sent by the Ambassify Platform will now automatically include a text version of the messages you send which will allow users with outdated or text-only e-mail clients to read your messages in text format.

GDPR information document  #

We published a document with more information about how Ambassify has embraced GDPR. The document will describe in greater details what actions Ambassify is taking to be compliant with GDPR. The document is available here.

Ambassify iOS app  #

Our new Ambassify community iOS app is now available in Apple app store. Thanks to this mobile app your community members will get notifications when there are new campaigns available which will lead to more interactions and more active communities.